Tag Archives: It&#39s

Customer service: It's not rocket science

Customer service: It's not rocket science
Clear Lake Chamber of Commerce Executive Director Tim Coffey and several Chamber members presented staff at Glen's Tire with a quarterly customer service award during a surprise visit last month. Owner Glen McIntire, appropriately enough, was away …
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AT&T customer data compromised in scheme to unlock smartphones
"We recently learned that three employees of one of our vendors accessed some AT&T customer accounts without proper authorization," AT&T said in a statement. "This is completely counter to the way we require our vendors to conduct business…We have …
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Amazon's Mayday response time at 9.75 seconds: What it means for customer
The challenge is that the customers working with Salesforce are going to realize that more than a few ducks have to be lined up to even approach Amazon's response time. Amazon set a goal of responding to queries in under 15 seconds. Salesforce's …
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