For Grocery Brands, Great Social Customer Service Must Always Be in Stock

For Grocery Brands, Great Social Customer Service Must Always Be in Stock
The combination of social media and smartphones has created a new consumer relationship for supermarkets. In a market where prices are elastic and online delivery services are on the rise, customer loyalty is often fickle. Therefore brands have to …
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How to Align Your Digital Marketing With Your Ideal Customer
It's one thing to attract, but entirely another thing to attract the “ideal customer.” And if you're not attracting the potential lead then you've wasted valuable time and resources. Here are a few of the most important issues to consider when …
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The Problem with Predictive Analytics for Customer Success
Along with an explanation of predictive analytics and its increasing use in marketing, her analysis got me thinking about the use of predictive analytics in customer success. If marketing is using predictive analytics wrong, then chances are the …
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Lastest Customer News

The era of the entitled customer: A recipe for creating amazing customer
For many years, a customer's experience didn't really matter all that much. A single bad experience might lose you a customer — or a handful of customers — through word of mouth, but companies didn't really care because they could drown out negative …
Read more on ZDNet

Customer reviews pump up B2B online conversion rates for 3M
Using ratings and reviews on its main dental products site helps 3M generate conversion rates five times bigger than product pages without customer comments, 3M marketing executive Keith Haig told attendees last week at IRCE 2014 in Chicago.
Read more on InternetRetailer.com

Westpac customer marketing chief: Social is a great way to start conversations
Social media is a great place to start conversations with customers on a new purchase journey, and also plays a vital role in recognising and responding to their needs, Westpac's customer marketing chief claims. Speaking at the Retail Financial …
Read more on CMO

AT&T confirms inside job responsible for customer data breach

AT&T confirms inside job responsible for customer data breach
AT&T late last week confirmed that three employees of one of the company's vendors accessed personal data belonging to some of its customers for almost two weeks in April. The company did not say how many accounts were affected during the data breach …
Read more on BGR

Six Ways to Make Customer Programs Work
Many companies invest a lot of time and money in customer programs and get almost nothing out of them. The dirty little secret is that the vast majority of these programs don't work. The two of us have seen evidence of this over and over in our work …
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Judge: LinkedIn must face customer lawsuit concerning email addresses

Judge: LinkedIn must face customer lawsuit concerning email addresses
A federal judge said LinkedIn Corp. must face a lawsuit by customers who claimed it violated their privacy by accessing their external email accounts, downloading their contacts' email addresses and soliciting business from those contacts. U.S …
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Crius Energy Trust Announces Acquisition of Customer Portfolio
TORONTO, June 16, 2014 /CNW/ – Crius Energy Trust (TSX: KWH.UN) today announced that Crius Energy LLC, a comprehensive energy solutions provider, has executed, through its affiliates, a purchase agreement to acquire the retail electricity customer …
Read more on Canada NewsWire (press release)

Waffle House Cook Shoots, Kills Customer

Waffle House Cook Shoots, Kills Customer
Waffle House cook Quintavius Martin, 25, has been charged with murder, possession of a firearm during the commission of a crime and carrying a concealed weapon without a permit after gunning down a customer early Friday morning, reports the AJC.com.
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Are These The 13 Worst Customer Service Mistakes Ever?
Treating your employees like dirt and expecting them to treat their customers like gold. You get a lot better results (not to mention karma) by emulating institutions like the Ritz-Carlton with its central operating philosophy of putting employees and …
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Customer service: It's not rocket science

Customer service: It's not rocket science
Clear Lake Chamber of Commerce Executive Director Tim Coffey and several Chamber members presented staff at Glen's Tire with a quarterly customer service award during a surprise visit last month. Owner Glen McIntire, appropriately enough, was away …
Read more on Mason City Globe Gazette

AT&T customer data compromised in scheme to unlock smartphones
"We recently learned that three employees of one of our vendors accessed some AT&T customer accounts without proper authorization," AT&T said in a statement. "This is completely counter to the way we require our vendors to conduct business…We have …
Read more on CNET

Amazon's Mayday response time at 9.75 seconds: What it means for customer
The challenge is that the customers working with Salesforce are going to realize that more than a few ducks have to be lined up to even approach Amazon's response time. Amazon set a goal of responding to queries in under 15 seconds. Salesforce's …
Read more on ZDNet