The Flight Path: The New Cross-Device Customer Purchase Journey

The Flight Path: The New Cross-Device Customer Purchase Journey
Mobile path 2 purchase Father's Day has just passed, and that means many consumers were scrambling last week to ensure their father's gift arrived in time for the holiday. While many may have begun their path to purchase on a desktop during work …
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Why Managing Customer Complaints Before They Leave Your Restaurant is a
Even if your restaurant is successful, chances are you'll have an unhappy customer every once in awhile. Maybe someone didn't get what s/he ordered, wasn't happy with his/her service, or had to wait too long for his/her meal. Whatever the problem, many …
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Customer service 'is only differentiator'
Customer service is the only way travel companies can stand out from their competitors, according to an Aspire Business Breakfast panel. Jo Causon, chief executive of the Institute of Customer Service, said changes in today's consumers and the …
Read more on Travel Weekly UK