Consumers are standing up for customer service standards more than ever, finds

Consumers are standing up for customer service standards more than ever, finds
NewVoiceMedia, a leading provider of true cloud contact centre solutions, has launched new research which reveals that 73 percent of UK consumers are standing up for customer service standards more than they were ten years ago. 57 percent of Brits will …

You may make reservations through travel agents, as they are the ones who keep a track of all airlines. Airline sometimes tie up with reputed travel agencies to sell their seats to avoid the hassle of advertising offers in newspapers.
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Your agent may also help you plan your itinerary in case you are considering traveling abroad. Break journeys will cost you less than direct flights.

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Mr Jim Compton, the chief revenue officer of United Continental Holdings, commented upon the occasion in the words, ‘Our customers value Economy Plus and the additional personal space that it provides’. He further said, ‘customers who sit in Economy Plus are significantly more satisfied with their travel experience, as are travelers who choose other options that enable them to tailor their travel to their liking’. Industry experts feel that United’s decision to retain Economy Plus shows that the airline is dedicated towards offering a customised travel experience and creative choices to its passengers.

Keep in mind when I say the 1.28 cents/mile is for flights that is a rough estimate based off of a flight I found (the cheapest flight for specific dates as well). Using it for other rewards will also change its value. I find travel is one of the worst uses for it in terms of monetary value. Entertainment rewards are usually the largest value/mile (probably because of the high markup with their prices). Using mileage plus miles for restaurant certificates on, it appears that you can get anywhere from 2.5 cents/mile to 5 cents/mile. Significantly higher value for your Mileage Plus mile.

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There are certain times of the year when airline tickets are going to cost more and when they are going to cost less. When you look at prices historically, you can recognize the times that airfare is going to cost more including holidays like Christmas and Thanksgiving and during the peak summer travel season. You want to be sure to book ahead for these times of the year if you want to get cheap airfares. When you book your flight for these times well in advance, you can get discounted prices instead of paying the full fare that airlines can get closer to these times. The holiday rates do not go into effect until a month or so before the time of year so be sure to book before that time and you should get a good deal.

The Los Angeles area is served by Southwest Airlines cheap flights via four airports including the major Los Angeles International (LAX). The one airport not served by Southwest Airlines in the Los Angeles area is Long Beach so if you are headed there you will need to check out the fares of other low-cost carriers that fly to the area.
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Benefits of Booking Southwest Airlines cheap flights

So why should you check out Southwest Airlines cheap flights rather than those of other carriers? First, the point to point system employed by Southwest airlines means that it is likely to have flights going between your intended origin and destination cities. If you are relying on cheap flights from other carriers, you’ll probably be in luck if you happen to be living in a hub city otherwise, you might struggle to find a cheap flight to your intended destination.

Finding the cheapest plane tickets is difficult because travel agents and Internet websites use the central reservation systems that are updated periodically throughout the day. The reason why different searches come up with different results is because the systems are not updated at the same times. And, each system may use different algorithms when searching for low airfare tickets, which can provide a variety of ticket prices.
Demand drives fare prices up or down, and explains why it’s usually cheaper to fly on weekdays, late nights, or non-holidays. Ticket pricing is based on competition. And, to complicate matters if one airline drops rates by 20 percent, most airlines will drop their rates as well. This eliminates a discounter’s (cheap airfare) competitive edge.
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Differences in fares can exist for identical routes on different airlines because one airline might dominate the market share for that destination, thus cheap airfare tickets are not needed to entice passengers. And, all this happens at the speed of light! Prices can change while your credit card information is being provided, and what you thought was the cheapest plane ticket, suddenly isn’t so cheap.

. One of the biggest money savers I discovered was taking a connecting flight rather than a direct flight. Sure if you the time this is not for you, but if you have a extra forty minutes to and hour you are sure to save big on your next flight.
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3. The particular date that you wish to travel on might be the most expensive day of that week. That just how the airlines works. Go to a site like Travelocity and use their tool that they have to check the price of the dates around your particular date you want to fly. The savings on the other dates may be just what you are looking for.
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4. Majority of the time when I book a ticket now, I reserve a round trip ticket. Not because all of the time I am flying back but, most times the round trip tickets are cheaper than the one way flights. Be sure to research this when booking your next flight.

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Exciting in-flight dining: Spirit Airlines offers an exciting palette of snacks and meals to its customers defining a new level of culinary experience. Leading the innovation quotient, the airline also introduced canned wines for its customers. From red sangria, strawberry moscato to rose moscato, the airline offers many flavors at affordable rates. Passengers just have to shell out $7 for one can and $16 for three cans.
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• Environment friendly: Spirit Airlines understands its contribution to the environment and uses the most modern fleet and configuration to ensure that it burns much less fuel as compared to its competitors. So flying with Spirit Airlines is not only affordable and luxurious, it’s also environment friendly.

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No airline list is complete without Southwest Airlines in the mix. As the top rated airline company for low cost rates, Southwest is heralded for its convenience and practicality. While regional in nature, Southwest now flies direct to many national destinations.

American Airlines

American Airlines used to be major player back in the early days of commercial aviation. In fact, it had a long standing rivalry with Pan-Am airways and other defunct airlines. Today, American Airlines still has a loyal and faithful passenger base. Most of their customers, however, have been enticed by Delta and other major carriers over the years.

U.S. Airways
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Last but not least is U.S Airways. While ranking fifth on this list, its merger with America West has increased both its fleet and passenger base.

Groupon, a popular “social-buying” coupon site that specializes in daily deals, has now partnered with Expedia for finding the perfect last-minute airfare deals for that much-needed getaway. If you have some vacation time coming up, and haven’t decided yet where to go, Groupon Getaways will find the ideal deal for you escape needs.
cheap airfare deals

TravelZoo has been one of the most well-used travel search engines for over 10 years. With the ability to search thousands of flights at the blink of an eye, TravelZoo can find those last-minute airfare deals that you are looking for. Instead of listing flights out on their site, they direct you to the websites themselves offering the travel deals, making booking even easier.

Booking Buddy

Cheap air tickets are offered for all the major low-cost airlines including Spicejet, Indigo, Go Air, Kingfisher Red, Air India, JetLite, Paramount Airways, and Jet Airways. These airlines cover all the domestic key sectors like Delhi to Mumbai, Mumbai to Goa, Chennai to Hyderabad, Delhi to Pune, Kolkata to Mumbai, Delhi to Chennai, Delhi to Lucknow, Kolkata to Delhi, Delhi to Ahmedabad, and many more.

In addition to the booking of cheap domestic flights, these portals offer additional discounts on hotel bookings, vacation packages, and car rentals that make your travel deals even more economical and time saving for you. alaska airlines reservations So next time whenever you plan a trip by air, get your low-priced ticket bookings done through these online portals to fully enjoy the comforts of air travel.

Depending on your departing city (e.g., London or Bangkok) or country (e.g., India or Australia), it is a different site that is best. Moreover, your destination also has an influence on which site is most suitable to search for your flight. For example, if you travel to Asia or Australia, you will have to use different search engines than if you travel to Africa or America. To complicate things further, there also exist low cost carriers such as Ryanair, Easy Jet, Jetblue or Jetstar, which are usually not covered by the main search engine sites. Low cost carriers are airline companies that offer fewer services and don’t serve all destinations, but they offer much cheaper flights than normal carriers.

My favourite website is Skyscanner. One of the great features about this website is that you can check to see what the best price for the day is for travel worldwide from the airport of your preference. For example, I live in Toronto, so I will enter flights from Toronto (YYZ) to Everywhere. This is a great feature because it will tell me where on that day, which date, month, etc. is cheapest for me to fly anywhere in the world. [I used this site recently to help me get tickets for my trip to Seoul, South Korea in April.
cheap airline tickets Other airlines were charging $1,000-$1,500+ for flights to Seoul, but Delta was having a promotion and I was able to get round trip flights for only $850 CAD / $770 USD with the exchange rate.]

Another great feature on Skyscanner, is that you can put in your destination and dates of travel and sign up for “Price Alerts” so they will email you if the price goes up or down for your specified dates of travel. [My sister just used this feature to help her get a flight to Edmonton, Alberta for travel in May. Prices for one-way tickets were around $300-$400 and she was able to get it for $269 CAD.]

A low cost airline is a carrier that offers generally low fares in exchange for reducing many of the traditionally offered passenger services, by no means compromising the security of the travelers. The general characteristics of the low cost airlines are:

Flying to cheaper, less congested secondary airports and flying early in the morning or late in the evening to take advantage of lower landing fees; short flights and fast turnaround times, allowing maximum utilization of the aircraft; direct sales of tickets, especially over the Internet, avoiding fees and commissions paid to travel agents and reservations systems; eliminated in-flight catering and other complimentary services, replaced by optional paid-for in-flight food and beverages.

Since the early 1990′s a number of these airlines have sprung up all over North America as an alternative to the major, long-established carriers. The most successful low cost/charter airlines operating in the United States and Canada are:

The best site is going to offer an inclusive fees and taxes rate right on the search page to alleviate any confusion on your cheap airfares. The right company shows you from the beginning the price you have to pay. No credit card or other surcharges apply. What you see is what you pay.
allegiant airlines reservations
Airfare and hotels

If you are traveling somewhere and you do not have a place to stay, than book the hotel at the same time you get the airfare. In other words, if you do not have family in the place you visit then book cheap tickets and hotels. These all inclusive packages are less than if you book separately or wait until you arrive to make the booking for your hotel in or bed and breakfast. You do not want to be caught with a higher price because you missed an opportunity of cheap tickets and accommodations. reservations
Generally it is advisable to book 2 – 6 weeks ahead of the date you would like to fly, and many people recommend booking on Monday – Thursday for the cheapest fares in any season.


Where you fly out of and then where you touch down is going to impact the price of your tickets. Generally if you can arrange to depart from and arrive at a larger airport you can save a little money off of the price of a similar ticket at a more local airport.
Booking A Cruise
International flights will also be more expensive than domestic flights because of additional taxes and often necessary layovers. More stops generally means a higher price though some airlines will reduce the cost of a flight with multiple layovers.

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The time of day that your flight leaves the airport can also have a dramatic effect on ticket prices. “Red eye” flights or flights that leave later at night or early in the morning are often much less expensive than flights leaving at other times of the day.
Luxury Bahia Principe Cayo Levantado

American eagle has accepted the “can do” attitude throughout every aspect of their organization. If you are a perspective and innovative you will surely meet the way how they value their employees. Taking the safety as a serious aspect, but still striving to have fun doing the job, they create a team oriented family where participation is the key of the success.
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Working for continental airlines has a special goal to maintain, which is the title of being no.1 world’s most admired airline to work in, as per fortune magazine. For the six consecutive years, they have this award in possession and thrive in encouraging new ideas and rewards performance. They provide high standards in the working environment, and if you have this quality in you future plans, continental airlines may be the right place for you.

Delta airlines careers primarily have the diversity as the most important quality. Serving the whole world, they know that it is essential to establish a parallel with any passenger, regardless their location and origin. Offering a wide range of job opportunities, they claim to put serious value on the strength of their people who are committed to diversity.


Based in Orlando, Florida, AirTran operates over 700 daily flights throughout the eastern USA and the Midwest, including over 200 daily departures from Atlanta.


It is the second largest low-cost airline in the US, providing service to approximately 100 destinations in the US, Canada, and Mexico. The main hubs are Phoenix, Arizona and Las Vegas, Nevada

frontier air flights
Based at Denver International Airport in Denver, Colorado, the carrier operates flights throughout the United States, Mexico, and Canada. It’s major US destinations are west of the Mississippi River.

There are various last minute travel deals that come very cheap, as airlines cant afford to lose revenue on empty seats.
online flight tracker
In order to get the best air travel deals, you need to be slightly flexible regarding your date of travel and the duration of stay. Ideally, you must choose to fly on weekdays, as mid week tickets are relatively cheaper than weekend fares. Airfares will also depend on the season and the time you choose to fly.

Odd hour flights are pretty inexpensive. You can fly with JetBlue at relatively low costs to places such as Las Vegas, Nassau in the Bahamas, San Juan, West Palm Beach, and Puerto Rico.
These places also happen to be some of the best holiday destinations and have tourists visiting every year from around the globe.

jet blue flights

Summer is almost over and I can guarantee more than half the people you know have yet to get away on a vacation. The fact is, most people do not take vacations often enough. In addition to this, increasingly, when individuals do take vacations, they take their work while on them. Taking your work with you on vacation essentially defeats the purpose of a vacation, as you are remaining in the mindset that you’re trying to escape. This lack of an ability to relax is problematic for many reasons.
Where to Find the Best Deals
Vacations Promote Creativity

A valuable vacation can help us to reconnect with ourselves. It may encourage self-discovery, allowing us to get back to feeling our absolute best.
Sell Off Vacations
Vacations Prevent Burnout

Employees who take time to relax are less likely to experience burnouts. This results in more creative and productive work, unlike under-rested counterparts who will become fatigued and overworked.

There are many occasions where you come across a popular FLV file that you would like to have as audio. First let me discuss exactly what an FLV file is and how it works. An FLV file is nothing more than Flash video. The reason this video format was created was to deliver video files over the internet.
multiconvert FLV files were created by macromedia and have become the standard for video file delivery. FLV files may also be embedded in SWF files as well. Some notable Websites that deliver video through FLV files is YouTube, Google video, Yahoo video and Metacafe. Of these websites YouTube being the biggest supplier of FLV files on the internet.

Google has been evaluating web properties for trust. Their focus has broadened from putting up good content and getting backlinks to building a brand. Yes, small businesses are being rewarded for establishing themselves as a brand. When that brand becomes something people can relate to and trust, Google with its “eyes and ears” everywhere picks up the signals.
altavista site
Where do these signals come from? Social media sites are hotspots that furnish Google with plentiful information. There are numerous examples of small businesses that are diligently cultivating a presence on social media sites. They’re reaping the rewards in the form of a jump in the SERPs on Google and a consequent traffic boost.

It is best to have flea control before there is a problem. This might mean having your cat wear a collar and giving your dogs baths often. Even with these precautions, the problem can spread and necessitate having your home treated. Whether you put it on your pets or end up needing to exterminate, you need to consider the toxicity. Either way you need to think about it in relation to your children, other family members, and the animals themselves.
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The application of a flea control product on your pet might come in the form of a shampoo. If you have ever tried to bathe a cat, then you know that it is not a pretty sight. This is a good reason to avoid the problem in the first place. A product might also be applied to your home. Sometimes homes are fumigated because of bugs or just sprayed. Whatever the application, make sure that you prepare your home as suggested so that you can protect your family against any toxins.

The Mass Extinction of Loyal Customers
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What the World Cup Can Teach You About Customer Service
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Saul “Canelo” Alvarez is a fan favorite and a cool customer

Saul “Canelo” Alvarez is a fan favorite and a cool customer
Saul “Canelo” Alvarez is a fan favorite and a cool customer. In this file photo, boxers Canelo Alvarez (L) and Erislandy Lara face off onstage prior to the press conference for Canelo Alvarez v Erislandy Lara on May 6, 2014 in Los Angeles, California …
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Cable & Satellite TV Providers Guilty of "Customer Abuse," Opines Prof. Jeff
"The cable and satellite television industry has well earned its disrespect by a long-running pattern of customer abuse," according to Jeff McCall. In a newspaper column, the professor of communication at DePauw University makes the case that relations …
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Can npower reverse 'abysmal' customer service?
Npower customers have expressed serious doubts about the energy giant's ability to correct its backlog of billing errors and turn around its “abysmal” customer service standards. In a major victory for the Telegraph, this week Ofgem, the energy …

NSP cites customer good in coal pier buy

NSP cites customer good in coal pier buy
Nova Scotia Power has asked the provincial regulator to consider the benefits to customers of the company's $ 6.5-million buyback of the international coal pier in Sydney when deciding whether to penalize it for a delay in seeking regulatory approval.

Avoiding Customer Service Chaos During Travel Disruption
When things are running smoothly for an organisation it's easy to believe that your customer service is operating like a finely tuned engine, however, its during times of customer upheaval and disruption that your service offering is truly put to the …
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KlearGear Told To Pay $306750 For Bogus Attempt To Shakedown Customer

KlearGear Told To Pay 6750 For Bogus Attempt To Shakedown Customer
We've been covering the story of Kleargear for a while now. As you may recall, the company sneakily put a $ 3,500 "non-disparagement clause" in its online terms of service, saying that you agreed to pay that much if you gave the company a negative review.
Read more on Techdirt

Tidemark Taps Sales, Strategy and Customer Success Executives from Oracle
"We've added Bud, Steve and Mark to strengthen our leadership team from a sales, strategy and customer success standpoint – and we're benefiting from decades of enterprise and management experience from executives who have consistently been top …
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Decision Time: Which Kind Of Cloud Buyer Is Your Customer?
2ndWatch, a leading cloud services provider, has released its latest survey in which 400 IT professionals weighed in on the decision-making process for adopting cloud technologies. The online survey queried respondents over a two-week period about …
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The Customer Success Mindset
All smart SaaS business are beginning to invest in Customer Success but it's not just something you can throw a few dollars and bodies at. Customer Success starts with a mindset, and that mindset has to permeate throughout your entire organization.
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People: Sweet appoints new Customer Service Specialist

People: Sweet appoints new Customer Service Specialist
Her responsibilities will include assisting customers worldwide with technical specifications and capabilities of our products, answering customers' questions about replacement and add-on parts for our existing products in the field, and helping …
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Primark customer 'felt like crying' after Chinese SOS note found in trousers
A Primark customer said she felt like crying after she found a prison identity card and a worker's cry for help in the pocket of a pair of trousers she bought in the high street fashion chain. Also in this Section. On-the-run deals were never kept …
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Unified Marketing Drives 42% Better Results in Transforming Customer Data Into

Unified Marketing Drives 42% Better Results in Transforming Customer Data Into
47 percent of marketers say that gaining a unified view of the customer is key to their long-term success, but only 14 percent of respondents claim a strong capability in that area. — The top three benefits of unified marketing, both perceived and …
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Customer Service Representative
Waco Transit is seeking a career minded individual for the position of Customer Service Representative. Experience in the passenger transportation industry is preferred, but not required. The qualified applicant must be able to provide excellent …
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Ooredoo wins three awards for focusing on customers
Doha: Ooredoo's focus on customer experience — which has been at the heart of its initiatives since the launch of the Ooredoo brand in Qatar last year — has received further recognition with three awards at the Annual Middle East Call Centre Awards …
Read more on Peninsula On-line

Lastest Customer News

Ford looks beyond steel but says it's still a big customer
About 20 percent of the steel made in the United States is for the automotive sector, and the local mills in Northwest Indiana count automakers as some of their largest customers. "We're material-agnostics," spokesman Chris Preuss said. Aluminum has …

Workshop on Over-the-Phone Customer Service
“The informational course will cover specific telephone communication skills, provide tips when dealing with difficult customers, and talk about making every call count, among other customer service techniques and topics,” the center said in a press …
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Customer Care Manager
We are looking for a smart innovative Customer Care Manager for the Middle East. Based in Dubai, you'll be the person responsible for customer service both on and off line. To you – Customer Care is more than just sending a newsletter? Do you love to …
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2 Tricks to Get Any Customer or Job You Want

2 Tricks to Get Any Customer or Job You Want
1 – Offer to help – Find out who your potential boss/customer is, explain specific issues you see and how you'd remedy them. Describe a solution to a problem they may not know about and offer a solution to fix it. People love problem solvers. Your …
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Forex Probe Alleges Rival Traders Shared Customer Charges on Trades
The global investigation into the foreign-exchange market has unearthed evidence allegedly showing senior currency traders at competing banks discussed how much they would charge customers, according to a person familiar with the matter. Traders from …
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5 Ways to Make Customers Love You Again
When it comes to business, there's always room for improvement, and that's especially true when it comes to customer service. You might not be fully aware of just how important good service is to your customers, and often times it is more important …
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Sea-Tac gains another Asian freight airline customer

Sea-Tac gains another Asian freight airline customer
A Japanese air cargo carrier has begun new air freight service to Sea-Tac Airport carrying fresh Northwest fruit to Asian customers. Nippon Cargo Airlines is the second Asian air freight carrier to begin all-cargo service this month from Sea-Tac. China …

A Smooth Claims Experience Starts with Appropriate Customer Expectations
Want your insurance customers to have a smooth claims experience after a loss? Set appropriate expectations up front and over-deliver on the back end. “I think that's equally true for claims people and for agents,” said Timothy Wiedmeyer, vice …

Schlotzsky's unveils mobile app that rewards customer referrals
The Austin-based restaurant operator said in a statement Friday that it's the first fast-casual restaurant to offer an application combining a loyalty program with a tool that enables users to refer friends and earn rewards when their friends download …
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The Flight Path: The New Cross-Device Customer Purchase Journey

The Flight Path: The New Cross-Device Customer Purchase Journey
Mobile path 2 purchase Father's Day has just passed, and that means many consumers were scrambling last week to ensure their father's gift arrived in time for the holiday. While many may have begun their path to purchase on a desktop during work …
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Why Managing Customer Complaints Before They Leave Your Restaurant is a
Even if your restaurant is successful, chances are you'll have an unhappy customer every once in awhile. Maybe someone didn't get what s/he ordered, wasn't happy with his/her service, or had to wait too long for his/her meal. Whatever the problem, many …

Customer service 'is only differentiator'
Customer service is the only way travel companies can stand out from their competitors, according to an Aspire Business Breakfast panel. Jo Causon, chief executive of the Institute of Customer Service, said changes in today's consumers and the …
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